To Configure Multi-Factor Authentication for Egnyte


If you have pop-up or ad-blockers enabled, you will need to disable them in order for the correct setup window to display


Please follow the instructions below to complete setup:


To setup authentication using an app:

1. Go to https://saddleback.egnyte.com and login. You'll be redirected to a setup page. Click Start Setup.

2. Select Mobile phone and click Continue, then enter your phone number, check the box below to confirm and click Continue.

3. Select your phone's operating system and click Continue. You'll receive instructions on where to download the Duo Mobile app. Once installed, select I have Duo Mobile installed.

4. Open the Duo Mobile app, click Add Account at the bottom of the screen and scan the QR code displayed on your computer screen or choose to have a link emailed to you.

5. Once the code has been scanned, choose a default method for verification: push notification, phone call or passcode. We recommend using push notification. Click Continue to Login

6. Click on Send Me A Push to finalize your login and press Approve on the notification on your phone.

     Alternatively you can click Enter a Passcode and enter the code displayed on your Duo Mobile App.


From now on, when you login into Egnyte, a verification pop-up will be sent to your phone. Simply hit Approve and your login will continue.


To setup authentication using only text messages:

1. Go to https://saddleback.egnyte.com and login. You'll be redirected to a setup page. Click Start Setup.

2. Select Mobile phone and click Continue, then enter your phone number, check the box below to confirm and click Continue.

3. Select Other (and cell phones) to use text messaging verification and click Continue.

4. In the When I log in: box, leave default as Ask me to choose an authentication method and click Continue.

5. Click Continue to Login and click Enter a Passcode. At the bottom of the screen click Text me new codes.

6. Enter the code from the text message in the field and click Log In


From now on, when you login into Egnyte, click Text me new codes and a verification text will be sent to your phone. Simply enter that code in the on-screen box and log in.


Please note that if you primarily connect to Egnyte through Egnyte Connect, you will need to login via the web portal and go through the Multi-Factor Authentication steps above, before you can login in through Egnyte Connect.